Ontario Health atHome (formerly Home and Community Care Support Services): home care and long-term care applications

One provincial organization that arranges home and community care, long-term care home placement and help finding services in the community. Based on your assessment, home care can include nursing, personal support (such as bathing and dressing), physiotherapy, occupational therapy, speech-language therapy, social work, nutrition counselling, medical supplies and equipment, and palliative care. It was formerly called Home and Community Care Support Services.

Program in Ontario-wide. Health & care Seniors

When: Open all year. For long-term care, you can choose up to five homes, in order of preference.

How to reach them

1. Go to the phone line.
2. Say who you are and what you are offering or asking.
3. Come back here and tell us if they answered.

Other ways, if that one is quiet

• Find your local office (Toronto Central office: 250 Dundas Street West, Suite 305, Toronto)Find your local office (Toronto Central office: 250 Dundas Street West, Suite 305, Toronto)
  It workedNo answer

• PhoneCall 1-833-515-1234
  It workedNo answer

Where else they are

Their website is ontariohealthathome.ca. You can also find them on Facebook, X, LinkedIn and YouTube.

Good to know

• For whomOntario residents of all ages with a valid OHIP card can get an assessment by a care coordinator, who decides which services you qualify for; services are for people who need care at home, at school or in the community. Anyone can make a referral with your consent: you, a family member, a friend, a caregiver, a neighbour or your doctor.
• CostIf you qualify, the Ontario government pays for home care. Some fees may apply for medical supplies and equipment, and some community support services have co-payments.
• LanguagesEnglish, French
• Their stepsCall Ontario Health atHome at 1-833-515-1234. You can call for yourself, or a family member, friend, caregiver or doctor can refer you with your consent. Answer a few questions about your needs. You will be connected with a care coordinator, or referred to a community program that fits your needs. The care coordinator assesses your health (sometimes in your home) and makes a care plan with you. Then a care provider comes for the first visit. For long-term care, all applications and admissions are arranged by Ontario Health atHome: your care coordinator helps you apply, and you can choose up to five homes.

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