{"id":"u112","name":"Rental Housing Enforcement Unit (Ontario)","type":"program","typeLabel":"Program","what":"An Ontario government unit that deals with landlords or tenants who break the law under the Residential Tenancies Act. Offences include taking back a unit without following the legal process (an illegal lockout), changing the locks without giving the tenant a new key, cutting off or interfering with vital services like heat, water, electricity, natural gas or fuel, and harassing a tenant to move out. The unit can contact the other side with your consent, send a letter, follow up, and start an investigation that may lead to charges. Fines can reach $100,000 for a person and $500,000 for a corporation.","forWhom":"Tenants anywhere in Ontario, including Toronto, who believe their landlord broke the Residential Tenancies Act. Landlords can also use it. You do not need to file an application. If your problem is not an offence, staff explain your rights and connect you with the Landlord and Tenant Board or another agency.","cost":"Free","tags":["RHEU","illegal lockout","vital services","landlord harassment","Residential Tenancies Act","tenant rights"],"topics":["housing","legal"],"place":{"country":"Canada","region":"Ontario","city":null,"label":"Ontario-wide","cc":"CA","scope":"region"},"website":"https://www.ontario.ca/page/solve-disagreement-your-landlord-or-tenant","sources":["https://www.ontario.ca/page/solve-disagreement-your-landlord-or-tenant","https://www.ontario.ca/page/rental-housing-offences","https://tribunalsontario.ca/documents/ltb/Brochures/Illegal%20Lockouts%20(EN).html"],"checked":"2026-10-04","added":"2026-10-04","verified":"checked","checkEvery":90,"deadline":null,"deadlineNote":"No deadline, but act quickly on a lockout. Once another tenant is living in the unit, the Landlord and Tenant Board cannot order the landlord to let you back in.","status":"listed","routes":[{"kind":"Office phone","url":"https://www.ontario.ca/page/solve-disagreement-your-landlord-or-tenant","value":"416-585-7214 or toll-free 1-888-772-9277 (Mon to Fri 8:30 am to 4:30 pm)","seen":"2026-10-04","source":"their own site"},{"kind":"Organization email","url":"https://www.ontario.ca/page/solve-disagreement-your-landlord-or-tenant","value":"RHEU.info@ontario.ca","seen":"2026-10-04","source":"their own site"},{"kind":"Office phone","url":null,"value":"416-585-7214","seen":"2026-10-04","source":"their own site"},{"kind":"Organization email","url":null,"value":"RHEU.info@ontario.ca","seen":"2026-10-04","source":"their own site"}],"primaryRoute":{"kind":"Office phone","url":"https://www.ontario.ca/page/solve-disagreement-your-landlord-or-tenant","value":"416-585-7214 or toll-free 1-888-772-9277 (Mon to Fri 8:30 am to 4:30 pm)","seen":"2026-10-04","source":"their own site"},"routeCount":4,"channels":[{"kind":"website","url":"https://www.ontario.ca/page/solve-disagreement-your-landlord-or-tenant","label":"Website","reach":null,"unit":null,"seen":"2026-10-04","source":"their own site"}],"spaceCount":1,"spacesSeen":"2026-10-04","phone":"416-585-7214","contact":{"email":"RHEU.info@ontario.ca","url":"https://www.ontario.ca/page/solve-disagreement-your-landlord-or-tenant","route":"Office phone"},"steps":["If you are locked out and need help right away, call the police.","Call the Rental Housing Enforcement Unit at 416-585-7214 or 1-888-772-9277, Monday to Friday 8:30 am to 4:30 pm, or email RHEU.info@ontario.ca, and explain what happened.","With your consent, the unit contacts your landlord, sends a letter about the complaint and follows up. If the problem is not fixed, it can open an investigation that may lead to charges.","For a lockout you can also apply to the Landlord and Tenant Board with Form T2, Application about Tenant Rights, to ask for an order to let you back in. You can also talk to a legal clinic, lawyer or paralegal."],"languages":["English"],"welcomes":[],"reachNum":null,"reachUnit":null,"reachKind":"none","reachSource":null,"reachSeen":null,"intents":{"reach":false,"grow":null,"job":false,"volunteer":false,"specialist":null,"opps":false,"housing":true,"money":false,"info":false,"marriage":false},"stale":false,"staleDays":0,"checkedNote":"Facts read from the source pages on 2026-10-04; spaces read from their site on 2026-10-04; re-checked every 90 days.","spaces":[{"kind":"website","label":"Website","url":"https://www.ontario.ca/page/solve-disagreement-your-landlord-or-tenant","reach":null,"unit":null,"seen":"2026-10-04","note":null}],"missing":["follower or subscriber counts (platform pages do not expose them to readers; ask the organization or check the platform)","what they welcome from outside parties (their pages do not say)","audience number for the organization as a whole (not public)"]}