{"id":"u111","name":"RentSafeTO: Apartment Building Standards (City of Toronto)","type":"program","typeLabel":"Program","what":"A City of Toronto bylaw enforcement program that makes apartment building owners keep their buildings in good repair. If your landlord does not fix problems like plumbing, leaky ceilings, pests, low or no heat, or problems in common areas, you can ask the City to investigate through 311. If a bylaw officer finds a violation, the City can give notices and orders to comply, charge fees, lay charges or do the repair work itself.","forWhom":"Tenants in Toronto apartment buildings with 3 or more storeys and 10 or more units. Condo buildings, townhomes and units in a private home (basement or main floor apartments) are not part of RentSafeTO. In all Toronto rental units, landlords must keep the heat at 21 degrees Celsius or more from October 1 to May 15.","cost":"Free","tags":["RentSafeTO","apartment repairs","no heat","pests","bylaw enforcement","311","tenant complaint"],"topics":["housing","legal"],"place":{"country":"Canada","region":"Ontario","city":"Toronto","label":"Toronto","cc":"CA","scope":"city"},"website":"https://www.toronto.ca/community-people/housing-shelter/rental-housing-rights-information/housing-property-standards/apartment-building-standards/rentsafeto-for-tenants/","sources":["https://www.toronto.ca/community-people/housing-shelter/rental-housing-rights-information/housing-property-standards/apartment-building-standards/rentsafeto-for-tenants/","https://www.toronto.ca/community-people/housing-shelter/rental-housing-rights-information/housing-property-standards/apartment-building-standards/rentsafeto-for-tenants/rentsafeto-for-tenants-service-requests-complaints-investigations/","https://www.toronto.ca/community-people/housing-shelter/rental-housing-rights-information/housing-property-standards/","https://www.toronto.ca/community-people/housing-shelter/rental-housing-rights-information/housing-property-standards/apartment-building-standards/audits-evaluations/rentsafeto-map/","https://www.toronto.ca/city-government/public-notices-bylaws/bylaw-enforcement/not-enough-heatother-vital-services/","https://www.toronto.ca/legdocs/municode/1184_497.pdf","https://www.toronto.ca/wp-content/uploads/2018/05/97f3-ServiceRequestForm_tenants_FINAL.pdf","https://www.toronto.ca/home/311-toronto-at-your-service/"],"checked":"2026-10-04","added":"2026-10-04","verified":"checked","checkEvery":90,"deadline":null,"deadlineNote":"Ongoing. Your landlord must respond to urgent requests (electricity, gas, heat, water, building security) within 24 hours and to other requests within 7 days. After you complain through 311, the City responds to urgent complaints within 24 hours and to other complaints within 5 to 10 days.","status":"listed","routes":[{"kind":"Office phone","url":"https://www.toronto.ca/community-people/housing-shelter/rental-housing-rights-information/housing-property-standards/apartment-building-standards/rentsafeto-for-tenants/rentsafeto-for-tenants-service-requests-complaints-investigations/","value":"311 (24 hours a day, 7 days a week, help in more than 180 languages)","seen":"2026-10-04","source":"their own site"},{"kind":"Organization email","url":"https://www.toronto.ca/community-people/housing-shelter/rental-housing-rights-information/housing-property-standards/","value":"311@toronto.ca","seen":"2026-10-04","source":"their own site"},{"kind":"Service request form to give your landlord","url":"https://www.toronto.ca/wp-content/uploads/2018/05/97f3-ServiceRequestForm_tenants_FINAL.pdf","value":null,"seen":"2026-10-04","source":"their own site"},{"kind":"Look up a building's RentSafeTO score","url":"https://www.toronto.ca/community-people/housing-shelter/rental-housing-rights-information/housing-property-standards/apartment-building-standards/audits-evaluations/rentsafeto-map/","value":null,"seen":"2026-10-04","source":"their own site"},{"kind":"Office phone","url":null,"value":"311","seen":"2026-10-04","source":"their own site"},{"kind":"Organization email","url":null,"value":"311@toronto.ca","seen":"2026-10-04","source":"their own site"}],"primaryRoute":{"kind":"Office phone","url":"https://www.toronto.ca/community-people/housing-shelter/rental-housing-rights-information/housing-property-standards/apartment-building-standards/rentsafeto-for-tenants/rentsafeto-for-tenants-service-requests-complaints-investigations/","value":"311 (24 hours a day, 7 days a week, help in more than 180 languages)","seen":"2026-10-04","source":"their own site"},"routeCount":6,"channels":[{"kind":"website","url":"https://www.toronto.ca/community-people/housing-shelter/rental-housing-rights-information/housing-property-standards/apartment-building-standards/rentsafeto-for-tenants/","label":"Website","reach":null,"unit":null,"seen":"2026-10-04","source":"their own site"}],"spaceCount":1,"spacesSeen":"2026-10-04","phone":"311","contact":{"email":"311@toronto.ca","url":"https://www.toronto.ca/community-people/housing-shelter/rental-housing-rights-information/housing-property-standards/apartment-building-standards/rentsafeto-for-tenants/","route":"Office phone"},"steps":["Tell your landlord or property manager about the problem first, in writing. You can use the City's service request form for tenants, which comes in many languages. Keep a copy.","Give your landlord time to respond: 24 hours for urgent problems like no heat, electricity, gas or water, and 7 days for other repairs.","If the problem is not fixed, call 311 or use the 311 mobile app to create a service request. You can also email 311@toronto.ca.","A bylaw enforcement officer will contact you to get more information and may ask for documents, so keep your written requests, dates and photos."],"languages":["English"],"welcomes":[],"reachNum":null,"reachUnit":null,"reachKind":"none","reachSource":null,"reachSeen":null,"intents":{"reach":false,"grow":null,"job":false,"volunteer":false,"specialist":null,"opps":false,"housing":true,"money":false,"info":false,"marriage":false},"stale":false,"staleDays":0,"checkedNote":"Facts read from the source pages on 2026-10-04; spaces read from their site on 2026-10-04; re-checked every 90 days.","spaces":[{"kind":"website","label":"Website","url":"https://www.toronto.ca/community-people/housing-shelter/rental-housing-rights-information/housing-property-standards/apartment-building-standards/rentsafeto-for-tenants/","reach":null,"unit":null,"seen":"2026-10-04","note":null}],"missing":["follower or subscriber counts (platform pages do not expose them to readers; ask the organization or check the platform)","what they welcome from outside parties (their pages do not say)","audience number for the organization as a whole (not public)"]}