{"id":"u101","name":"Employment standards claim and Employment Standards Information Centre (Ontario Ministry of Labour)","type":"program","typeLabel":"Program","what":"The Ontario Ministry of Labour, Immigration, Training and Skills Development lets workers file a claim when an employer breaks the Employment Standards Act, for example by not paying wages, vacation pay or public holiday pay, denying a leave, or punishing you for using your rights. Its Employment Standards Information Centre answers questions about your rights by phone.","forWhom":"Workers in Ontario who believe their employer broke their rights under the Employment Standards Act. You cannot file if you already took court action against your employer for the same issue, or if you are represented by a union and covered by a collective agreement.","cost":null,"tags":["unpaid wages","employment standards","ESA claim","vacation pay","public holiday pay","reprisal","workers' rights","Ministry of Labour","1-800-531-5551"],"topics":["legal","money"],"place":{"country":"Canada","region":"Ontario","city":null,"label":"Ontario-wide","cc":"CA","scope":"region"},"website":"https://www.ontario.ca/document/your-guide-employment-standards-act-0/filing-claim","sources":["https://www.ontario.ca/document/your-guide-employment-standards-act-0/filing-claim","https://www.ontario.ca/document/your-guide-employment-standards-act-0","https://www.ontario.ca/document/your-guide-employment-standards-act-0/young-workers-rights","https://files.ontario.ca/mol-infosheet/rights-under-esa-2019-06-19.pdf","https://www.ontario.ca/files/2024-11/mlitsd-employment-standards-poster-en-2023-08-28.pdf","https://forms.mgcs.gov.on.ca/en/dataset/016-mol-es-002"],"checked":"2026-10-04","added":"2026-10-04","verified":"checked","checkEvery":90,"deadline":null,"deadlineNote":"Generally you must file within two years of the problem (three and a half years for a claim under the Employment Protection for Foreign Nationals Act).","status":"listed","routes":[{"kind":"Application form","url":"https://www.ontario.ca/document/your-guide-employment-standards-act-0/filing-claim","value":null,"seen":"2026-10-04","source":"their own site"},{"kind":"Office phone","url":"https://www.ontario.ca/document/your-guide-employment-standards-act-0","value":"1-800-531-5551 or 416-326-7160, TTY 1-866-567-8893 (Mon to Fri 8:30 a.m. to 5 p.m.)","seen":"2026-10-04","source":"their own site"},{"kind":"PDF claim form to fax (1-888-252-4684) or mail","url":"https://forms.mgcs.gov.on.ca/en/dataset/016-mol-es-002","value":null,"seen":"2026-10-04","source":"their own site"},{"kind":"Office phone","url":null,"value":"1-800-531-5551","seen":"2026-10-04","source":"their own site"}],"primaryRoute":{"kind":"Application form","url":"https://www.ontario.ca/document/your-guide-employment-standards-act-0/filing-claim","value":null,"seen":"2026-10-04","source":"their own site"},"routeCount":4,"channels":[{"kind":"website","url":"https://www.ontario.ca/document/your-guide-employment-standards-act-0/filing-claim","label":"Website","reach":null,"unit":null,"seen":"2026-10-04","source":"their own site"}],"spaceCount":1,"spacesSeen":"2026-10-04","phone":"1-800-531-5551","contact":{"email":null,"url":"https://www.ontario.ca/document/your-guide-employment-standards-act-0/filing-claim","route":"Application form"},"steps":["For questions about your rights, call the Employment Standards Information Centre at 1-800-531-5551 or 416-326-7160 (TTY 1-866-567-8893), Monday to Friday, 8:30 a.m. to 5 p.m. Information is available in many languages.","File your claim online from the Filing a claim page on ontario.ca, generally within two years of the problem.","Or fill out the PDF claim form and fax it to 1-888-252-4684, or mail it to the Provincial Claims Centre, Ministry of Labour, Immigration, Training and Skills Development, 70 Foster Drive, Suite 410, Sault Ste. Marie, Ontario P6A 6V4.","Claims are investigated in the order they arrive. Most go to an early resolution officer first; an employment standards officer may then investigate, give a written decision and take enforcement action if needed. Your employer is not allowed to punish you for using your rights."],"languages":["English","French","Many languages by phone"],"welcomes":[],"reachNum":null,"reachUnit":null,"reachKind":"none","reachSource":null,"reachSeen":null,"intents":{"reach":false,"grow":null,"job":false,"volunteer":false,"specialist":null,"opps":false,"housing":false,"money":true,"info":false,"marriage":false},"stale":false,"staleDays":0,"checkedNote":"Facts read from the source pages on 2026-10-04; spaces read from their site on 2026-10-04; re-checked every 90 days.","spaces":[{"kind":"website","label":"Website","url":"https://www.ontario.ca/document/your-guide-employment-standards-act-0/filing-claim","reach":null,"unit":null,"seen":"2026-10-04","note":null}],"missing":["organization email (not published on their pages)","follower or subscriber counts (platform pages do not expose them to readers; ask the organization or check the platform)","what they welcome from outside parties (their pages do not say)","audience number for the organization as a whole (not public)"]}